Frequently Asked Questions (FAQs)

1. What kind of products does Thanima Creations offer?

Thanima Creations offers a curated collection of traditional Kerala handicrafts, home décor items, brass lamps, wooden crafts, cookware, traditional wear, and cultural artifacts. Many of our products are handcrafted by skilled artisans.

2. Are your products handmade?

Yes, many of our products are handmade by artisans. Because of this, slight variations in design, color, or finish may occur, which adds to the uniqueness and authenticity of each piece.

3. Do you ship across India?

Yes, we ship products across India through reliable courier partners. Shipping timelines may vary depending on the delivery location.

4. Do you offer international shipping?

Yes, international shipping may be available for selected products. Shipping charges and delivery time will depend on the destination country. Please contact us for details before placing an international order.

5. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery time depends on the courier service and location, typically ranging from 3–7 business days within India.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number and courier details via email or message so you can track your shipment.

7. What payment methods do you accept?

We accept secure online payments including:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Other digital payment options supported by our payment gateway.

8. What should I do if I receive a damaged product?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

9. Can I cancel my order?

Orders may be cancelled before they are shipped. Once the order has been shipped, cancellation may not be possible.

10. How can I contact customer support?

You can contact us through the following:

Email: info@thanima.store

Our team will respond as soon as possible to assist you with your query.

11. Do you offer bulk or corporate gift orders?

Yes, we accept bulk and corporate gift orders. Please contact us with your requirements and we will be happy to assist you.

12. Why should I buy from Thanima Creations?

Thanima Creations aims to bring authentic Kerala craftsmanship to modern homes while supporting skilled artisans and traditional craft communities.